Shipping & Delivery

Information about custom fees (Important! Please read)

 

Please note that there might be custom fees charged on your order by your country’s tax office. For more details please inquire at your local post office.

Payment Method

 

Payment can be made via credit card and / or using PayPal.

PayPal is an easy way to send money internationally.

How To Order

 

STEP 1: Placing the merchandise into your cart

Add the item you want to buy to your cart by clicking on the “Please order here”-button. Clicking on this button will open a window in your browser which shows your shopping cart and the item(s) you have placed into it. If you want to place additional items into your cart just click on the “continue shopping”- button.
If you like to order more of the same merchandise simply adjust the number of your order shown in your shopping cart window and press the “change”-button on the same page.

STEP 2: Choosing your preferred shipping mode

Before you check out with your order you will determine the cost of shipping by choosing your preferred shipping mode. There are 3 possible shipping options you may choose from. EMS express, ePacket and ePacket LIGHT (available only for some countries).

STEP 3: Checkout

If you are a first time user you will be asked to create your customer’s account and enter a shipping address. Before you advance to the final check out page you will also note a window which allows you to add personal instructions for your order.
Payment can be made via PayPal or credit card (Visa/Master/AMEX)

STEP 4: Chanomi will ship your order to your address

We will dispatch your order soon after your payment is confirmed and your purchase will arrive in the proper time according to the choice of your shipping carrier.

We ship all items directly from Japan and recommend EMS shipping.

  Preferred Shipping is by EMS (Express Mail Service)

 

EMS is Speedy, Safe and Reasonable.
For more information click here

Special customized orders:

 

We are flexible and want to adjust to our customer’s preferences as much as possible.
You may choose delivery methods besides EMS, such as regular Air Mail or SAL (Economy mail). However, since shipments by regular air mail or SAL are untraceable we will not take any responsibility for loss or damage of your order if not shipped via EMS.

Here are some possible examples:
1.Most teas you may order in larger bags up to about 1700 g.
2.All Matcha can be ordered in 200 g bags or caddies.
3.Expensive items can be shipped without having them packed in additional fancy boxes.

 

About Shipping Weight

 

Explanation for the shipping weight of your order

Total Shipping Weight includes the contents, tare, gift box, shipping carton, etc.

For example
the total shipping weight of your order might consist of 4 parts:
1. net weight of the ordered tea e.g. 160 g
2. weight of the bag or caddy e.g. 150 g
3. weight of further packing material e.g. 200 g (fancy box for special items)
4. weight of shipping carton e.g. 300 g ( this is the carton that will contain all your ordered items)

In the example given above the 160 g order of tea ends up with a 810 g actual shipping weight.

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