FREQUENTLY ASKED QUESTIONS

Your Questions Answered

Our teas are sourced directly from Uji Region, ensuring the finest quality and authentic taste in every brew.

Every tea in our selection holds a JAS-certification by Japan’s Ministry of Agriculture, Forestry, and Fisheries, guaranteeing organic cultivation. Our organic teas are cultivated without modern chemicals, relying solely on natural organic fertilizers, preserving nutrients and offering a pure, robust flavor reminiscent of historic agricultural practices.

At Chanomi, we assure premium freshness for up to one year after opening the package. While our teas remain drinkable beyond the “Best before” date, their flavor and aroma might gradually diminish. To preserve their quality, our teas are packaged in airtight tea tins, extending their freshness over time.

Certainly! Green tea naturally contains caffeine, a component found in tea leaves. However, the stimulating effects of caffeine are balanced by the presence of theanine, which induces a calming sensation. This unique combination allows you to savor multiple cups of tea throughout the day, benefiting from caffeine’s health advantages without experiencing the excessive stimulation often associated with coffee. Moreover, the caffeine in green tea is natural and undergoes different absorption and metabolism compared to coffee. Coffee’s caffeine is a result of bean roasting and lingers longer in the body, unlike the naturally occurring caffeine in green tea.

Bitterness in green tea is a natural flavor influenced by the caffeine content within the leaves and the tea cultivar. For instance, shiraore boasts lower caffeine levels compared to other green teas. If you perceive excessive bitterness in your tea, it could indicate that the water temperature during brewing was too high, leading to increased caffeine release.

To mitigate bitterness, try using cooler water, such as around 60°C instead of the typical 80°C, especially if you’ve followed the recommended brewing instructions and still find the tea overly bitter. Adjusting the water temperature can help balance the flavor profile to suit your taste preferences.
For a quick cold tea, you can prepare a regular hot brew and refrigerate it for a minimum of 3 hours. Alternatively, each tea can undergo a cold brew process by steeping it in cold water within the fridge for at least 2 hours. It’s important to note that extended steeping times might enhance astringency in certain green teas when cold brewed. Adjusting steeping times can help achieve the desired taste profile.
Should you wish to enhance your tea storage, especially for special blends, we suggest considering a Tea Canister. Crafted from materials that not only keep your tea fresh but also add a touch of beauty to your space, it’s a worthwhile investment for tea enthusiasts.

For optimal preservation of your tea’s aroma and flavor, it is advisable to store it in a dry, dark, and cool environment. Our airtight tea tins are specifically crafted to shield your tea from sunlight and moisture, ensuring prolonged freshness.

Should you wish to enhance your tea storage, especially for special blends, we suggest considering a Tea Canister. Crafted from materials that not only keep your tea fresh but also add a touch of beauty to your space, it’s a worthwhile investment for tea enthusiasts.

Absolutely! All our tea varieties are versatile and can be relished either hot or cold. Particularly during the warm Spring and Summer seasons, Japanese green tea and herbal blends offer a delightful refreshment when served cold.

For a quick cold tea, you can prepare a regular hot brew and refrigerate it for a minimum of 3 hours. Alternatively, each tea can undergo a cold brew process by steeping it in cold water within the fridge for at least 2 hours. It’s important to note that extended steeping times might enhance astringency in certain green teas when cold brewed. Adjusting steeping times can help achieve the desired taste profile.
Should you wish to enhance your tea storage, especially for special blends, we suggest considering a Tea Canister. Crafted from materials that not only keep your tea fresh but also add a touch of beauty to your space, it’s a worthwhile investment for tea enthusiasts.

Certainly! The quality of the tea directly influences its potential for multiple brews. With our premium Green Tea selection like Sencha and Gyokuro, you can easily enjoy 3 to even 5 brews, owing to their high quality. Rebrewing introduces a subtle transformation in taste, often balancing the various components after the initial brew.Should you wish to enhance your tea storage, especially for special blends, we suggest considering a Tea Canister. Crafted from materials that not only keep your tea fresh but also add a touch of beauty to your space, it’s a worthwhile investment for tea enthusiasts.

Yes, we can deliver worldwide. Most countries have also resumed mail services and we offer the option when available. If your country is not listed for any reason, please contact us by e-mail or form.

At Chanomi, our commitment is to ensure your complete satisfaction with our products through our 100% Satisfaction Guarantee policy. Should you find any reason for dissatisfaction, please connect with us within 30 days from the delivery date (as indicated by the tracking number) to initiate a return process.

After departing our facility, shipping carriers such as USPS, UPS, FedEx, or DHL take over the delivery process. Please note that any delays, misdeliveries, or tracking-related concerns are beyond our control.

If your order experiences delays or seems to be stalled during transit, we advise contacting the customer service of the relevant shipping carrier for assistance. They’ll be best equipped to help with any shipping-related issues.

If, by rare chance, your order doesn’t arrive, kindly get in touch with us along with your order number for further assistance.

Should your package be missing an item, we ask that you share photos showing the package’s condition upon arrival, both unopened and after opening. This will help us promptly address any damages or issues encountered.
If your order experiences delays or seems to be stalled during transit, we advise contacting the customer service of the relevant shipping carrier for assistance. They’ll be best equipped to help with any shipping-related issues.

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